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The whole time that we were putting the property on the market, Suzanne kept me in communication about our progress. She worked around our schedules, and made sure we were properly prepped for the open house. She was quick to respond to e-mails and she let me know if she was going to be unavailable for a day or so. What was also pretty cool was able to provide a lot of e-documents for me to e-sign so I didn’t have to keep visiting her office. We never felt as if I were alone throughout the process. In the end, we were very happy with the amount that we got for the house!
If you want someone who communicates very well, is very knowledgeable, is a great listener, and works very hard for her client’s best interest, then Suzanne is the right realtor for you!
In April 2013, my wife and I got very troubling news that the house we had occupied with our 3 (soon to be 4) kids for a couple years was going to be sold and that we had 60 days to leave. Rentals of the type of single family home that we needed had become too expensive and hard to find in our area, so we decided to become first time buyers.
At first in seemed like we were attempting a nearly impossible task. We were trying buy a house for the first time, in what seemed to be quickly becoming a seller's market, with only about a month and a half left to find a place, put together financing, make a winner offer, close escrow, and move in.
Suzanne was indispensable in helping us get it together. She became an immediate resource in helping us evaluate listings near us and referred us to an excellent mortgage broker who helped us get approved very quickly with a great rate.
We were fortunate enough to fall in love with the first open house we visited. She and Catalina worked 24/7 with us to craft a winning offer (and counteroffer) that allowed us to buy the house we wanted within our budget. They then guided us every step of the way though the maze of contingencies and paperwork to get us to the light at the end of closing, with even a couple of weeks to spare before we had to move!
All of the above would have already been enough to give the highest possible recommendation, but Suzanne and Catalina did not stop there. A few months after we moved in, we experienced some rather inconvenient and expensive plumbing difficulties. Although they had already fulfilled their commitment to us, they jumped into action when we described the situation to them. They found us a superb real estate attorney, helped us with all of the relevant fact-finding, and even attended meetings with us, all in an effort to resolve the situation satisfactory way for us. Now after many months of effort, we are extremely pleased with how the situation is being settled and very grateful for all their help.
I haven't had experience with any other real estate agents, but I very much doubt that most others would go above and beyond for clients in the way that Suzanne and Catalina did.
We weren't disappointed. Working alongside her partner, Catalina, the two's different strengths compliment one another perfectly. Suzanne knew exactly how to price, list, show and accept offers on our townhome. Just 5 days on the market, we had 9 offers- 8 of which were over our asking price and all were solid.
Suzanne's expertise in the local market and her amicable personality make her a friendly face for prospective buyers and a wonderful person to work with. That said, she knows the business inside and out and leverages her experience to her seller's advantage. Cannot recommend Suzanne (and Catalina) enough.
When you saw my listing compared to everyone else's listing it was apparent that I was dealing with true professionals. The camera man they hired to come stage and take pictures of my house made it look like something out of a magazine. Things like this make a huge difference! Other Agent listings had pictures taken with camera phones.
I work a hectic schedule and can't answer my phone that much, I appreciate the fact that she was available at anytime via text message. This made my life so much easier.
I had never been through selling a home before and she explained everything step by step. There was never a time I felt uncomfortable and at the end of all this there were absolutely zero (bad) surprises.
I also have an indoor cat which made things very difficult as far as showing my property, she made sure I was totally comfortable and worked it out so I didn't have to worry about my little monster escaping :)
So all in all it was a 100% positive experience. Without her help I would not have been able to sell my place in time to purchase a new home which Suzanne and her partner Catalina made happen!